Ds4windows Privacy Policy — User Information Protection
Ds4windows takes the protection of every user's personal information in Malaysia seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your data.
Last updated: 2026
1. Information We Collect
When you register and use the ds4windows platform, we collect several categories of information to ensure your experience is safe, seamless, and suited to your needs as a user in Malaysia.
Account Information
During registration, we collect your username, email address, phone number, and encrypted password. This information is used to verify your identity and grant access to your account.
Device & Browser Information
We automatically record technical information such as device type, operating system, browser version, IP address, and language settings. This data helps us optimise the platform's display for the Android and iOS smartphones used by Malaysian users.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we collect the information required for transactions, such as account holder name and payment details associated with local methods like TNG eWallet and FPX. We do not store full card numbers — all sensitive financial data is processed through encrypted payment channels.
Usage Data
We collect data related to your activity on the platform, including pages visited, games played, bets placed, and session duration. This data is used to improve our services and personalise your experience.
2. Purpose of Data Use
Ds4windows uses the information we collect solely for legitimate purposes directly related to providing our services to users. The key purposes for which we use your data are as follows:
- Account management: To verify your identity, process registration, manage login access, and ensure the security of your ds4windows account on the platform.
- Transaction processing: Facilitating MYR deposits and withdrawals via your preferred local payment methods.
- Service improvements: Analysing usage patterns to improve the interface, introduce new features, and ensure the platform performs optimally on mobile devices.
- Service communications: Sending important account-related notices, including security alerts, terms updates, or technical outages that you need to be aware of.
- Legal compliance: Meeting applicable legal compliance requirements, including anti-fraud and identity verification obligations.
Ds4windows will not use your data for third-party advertising purposes or sell your personal information to any external party without your consent.
3. Cookies and Session Tracking
The ds4windows platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Session cookies: Used to maintain your logged-in status while you are actively using the platform. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saving preferences such as interface language and display settings so you do not have to reconfigure them each time you log in.
- Analytics cookies: Helping us understand how users interact with the platform so we can make meaningful improvements.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality and your experience on ds4windows.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All data you provide to ds4windows is stored on protected servers using SSL (Secure Socket Layer) encryption and current technical security measures. Access to users' personal data is limited to staff who require it solely to carry out their service responsibilities.
We retain your data for as long as your account is active or as long as necessary to fulfil our legal obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal procedures.
Third-Party Sharing
Ds4windows does not sell or rent users' personal information to third parties for marketing purposes. We may share necessary data with:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Government authorities or law enforcement bodies when required under applicable Malaysian law.
- Technical service providers (such as server infrastructure and support systems) that help us operate the platform, provided they adhere to equivalent privacy standards.
5. User Rights, Policy Changes & How to Contact Us
Right to Access, Correction & Deletion
As a ds4windows user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you by contacting our support team.
- Right to Correction: If you find that your information is inaccurate or incomplete, you can update it through your account settings or contact us to request a correction.
- Right to Deletion: You may request the deletion of your account and personal data. However, certain data may need to be retained for a specified period to meet legal requirements or financial record-keeping obligations.
- Right to Restriction: You may request that we restrict the processing of your data under certain circumstances, such as when the accuracy of the data is in dispute.
Changes to This Privacy Policy
Ds4windows reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. Continued use of the platform after any changes are published will be considered your acceptance of the updated policy.
Contact Support
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us by email at: [email protected]
You may also refer to the FAQ us for more information about the ds4windows platform and how we protect the user experience in Malaysia.
Your Privacy Is Our Priority
Ds4windows is committed to protecting the personal information of every Malaysian user. Register with confidence or log in to continue enjoying a safe and trusted platform experience.